Frequently Asked Questions

Prompt delivery is a focus of CAPS, and we will ensure that all orders are filled and dispatched from our warehouse within 24 hours of payment being cleared (on business days). 

If a product you have ordered is out of stock, we will let you know and order the item/s in for you (usually air freighted). Alternatively, we are happy to provide a refund for the affected item/s and ship the rest of the order to you.

With larger orders & large capital equipment, dispatch will be slightly longer.

For Air Bag deliveries, please allow 2 business days for the parcel to arrive.

For Australia Post Express parcels, please allow approx. 3 business days (Monday through Friday excluding Public holidays).

All other deliveries, please allow up to 10 business days. If you have not received your order within 10 business days, please contact our team at shop@caps.com.au and provide your order details. We will endeavour to trace your order and have it delivered to you safely! Read full Shipping terms here

This option allows you to collect at your nearest CAPS branch. As all products are stored in our WA warehouse, please allow 2-4 business days for your order to reach your nearest CAPS branch first, before picking up. If you are based in WA, orders will usually be ready to collect within 1 business day.

Once your order is ready for collection, the nominated branch will contact you straight away. Please provide your 'Order Confirmation' email and a form of ID when collecting your order. Read full Terms & Conditions here

We are happy to accept returns and exchanges of Tools, Accessories & Parts within 30 days of the order being placed. If 30 days has passed since the original order date, CAPS cannot offer a refund or exchange. For larger equipment, please contact us first as conditions apply.

To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. To request a refund or exchange, please call us first on 1800 961 943 and request the Parts dept, or alternatively, you can email us at returns@caps.com.au.

Please get in contact with us before you send your product. A re-stocking fee may apply on some items. Read full Returns here

Return Shipping Costs: Return shipping costs are at the buyer's expense. Our preferred courier service, TNT, will collect your item from your preferred home or work address. You must be available to approve the release of the item to our courier.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

CAPS accept payments via PayPal, Direct Deposit, Credit Card: Visa, MasterCard and American Express.

We have also partnered with Afterpay to bring you interest-free payment plans up to $1000! So you can buy now and pay when it suits you best. For more information and Terms and Conditions, click here.

Yes! You can purchase tools, accessories and parts online as long as the total combined weight is under 30kg. If your cart exceeds 30kg, you will be prompted to follow the quotation process in the Cart.

Batteries and capital equipment cannot be purchased online. If you'd like to purchase, please send your enquiry and specific model number/s to shop@caps.com.au and our Exports team and we will happily look into some options.

If you have any other queries, do not hesitate to email us!